Effective November 3, 2025
Enrollment
Pei Wei Rewards (“Program”) is a new reward program offered by Pei Wei Asian Diner, LLC, a Delaware limited liability company (“Pei Wei”). In order to become a member of the Program (“Member”), you must enroll download and join the Pei Wei App on the Google Play or Apple Store, or visit the “Rewards” page on the Pei Wei website and provide your full name, email address, phone number, favorite location and ZIP code. Members’ participation in the Program is subject to Pei Wei’s Terms of Use which is incorporated herein by reference. All information provided by Members, whether as a result of enrolling in or otherwise by participating with the Program, is subject to the Pei Wei’s Privacy Policy.
Participating Locations
Points can be earned and rewards can be redeemed only at participating Pei Wei restaurants in the Continental United States, excluding licensed airport, school and casino locations.
Member Account Information
Members may log in to their Pei Wei app or visit the Pei Wei website at www.peiwei.com at any time to view their account, profile information, point balance and earned or gifted rewards. Members can access their Pei Wei Rewards account at https://www.peiwei.com/pei-wei-rewards/ using the email address and password that is associated with their Pei Wei account. Members may not maintain more than one Pei Wei Rewards account. In the event that more than one account number is assigned to the same individual, the duplicate account may be merged or deactivated.
Point Earning
Members will earn ten (10) points for every U.S. dollar spent on eligible purchases at participating Pei Wei locations. In order for a Member to earn those points, they must: be logged into their account when ordering on the app or website; scan their app QR code at the register prior to payment; provide their phone number to the cashier prior to payment; scan the barcode on their receipt after payment; OR enter the barcode number at the bottom of their receipt when logged into their Pei Wei Rewards account after payment. Eligible purchases exclude purchases made with third-party ordering services, the purchase of Pei Wei gift cards, alcohol, taxes, surcharges, tips, rewards, or the discount value of any comps and promos. Points earned from eligible purchases are calculated based on the price of eligible purchases rounded to the nearest whole number, then multiplied by ten (10). Points are non-transferrable.
Members can view and track qualifying purchases and available Rewards by logging into Member’s account at https://www.peiwei.com/pei-wei-rewards/ or via the Pei Wei mobile ordering app. Pei Wei reserves the right to change the number of points required to earn Rewards and/or the benefits associated with one or more Rewards in its sole discretion at any time. Rewards points expire after six (6) months of account inactivity (i.e., no qualifying purchases), unless sooner terminated as a result of an account being deactivated as provided herein.
If Members do not follow the instructions listed above to earn their points, they can request that the points for a previous purchase be retroactively credited to their account with information contained from the applicable receipt. Request must be made within fourteen (14) calendar days of the original purchase to the “Contact Us” page on the Pei Wei website. Retroactive credits are not available without proof of purchase and are subject to receipt of credit in Pei Wei’s sole discretion.
If you void or cancel a qualifying purchase credited toward accumulation of points, Pei Wei reserves the right to deduct the points associated with that purchase from your account.
Reward Redemption
Once you accumulate the number of points needed for a Reward, the Member can redeem their points in the Rewards section of their account. Member point balance will be decreased by the relevant point value when redeeming the Reward. Only one Reward may be redeemed per check and no more than one Reward may be redeemed per Member per transaction. Rewards will be available as long as the points do not expire. Points will expire after six (6) months of inactivity. A Reward awarded from a promotion will vary based on the promotion expiration date.
Rewards may be subject to additional terms, conditions, restrictions, or limitations, which may be disclosed in conjunction with the opportunity to redeem points for such Rewards, or added to these Pei Wei Rewards Terms from time to time. An opt in or activation may be required for particular Rewards, as specified in the announcement of, and/or any terms and conditions for, such Rewards.
Program Communications
By participating in the Program, Member is opting in to receive transactional Program communications sent by email. Members can update their email address in the “Edit Profile” section of the app, or on the “Rewards” page of the Pei Wei website. It is the Member’s sole responsibility to keep his or her email address current and up-to-date. Consent to receive Program and transactional communications electronically will continue to be valid until the Member revokes consent by terminating Membership in the Program. Members may choose at any time to opt in and opt out of receiving electronic communications that contain marketing messages by unsubscribing or changing their email preferences by logging into their online account.
Change to Program and Termination
Pei Wei reserves the right to change Program benefits and make modifications at any time, without notice, in its sole discretion or terminate the Program. Pei Wei may also terminate membership in the Program if Pei Wei determines, in its sole discretion, that a Member has violated Pei Wei’s Terms of Use or acted fraudulently in any way or for Program inactivity as set forth herein. In case of termination of the Program or a Member’s account for any reason, Member’s earned points and issued Rewards will be automatically forfeited.