FREQUENTLY ASKED QUESTIONS

New to the program

How do I become a My Wei Rewards member?

Download our app from the Apple App Store or Google Play Store and sign up for an account.

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Who can join the rewards program?

The program is available at participating Pei Wei locations nationally, and is offered to anyone who is at least 13 years of age.

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What info do I need to provide to become a My Wei Rewards member?

Just the basics: Sign up online at mywei.peiwei.com and please provide:

  • First and Last Name
  • Email Address

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Earning Points

How does My Wei Rewards work?

Earn 10 points per dollar spent and earn a Free Entrée Reward with every 1,000 points.

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How do I earn points?

It's easier than ever to earn points with the My Wei Rewards program. You will earn points by placing an order on your Pei Wei Online Ordering app when signed in, placing an order on the Pei Wei website when signed in, scanning the barcode on your receipt, giving your phone number to your cashier (make sure your phone number is added to your rewards profile), and scanning your QR code at the register.

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How many points do I need to earn my first reward?

1,000 points gets you a Free Entrée Reward at Pei Wei (for a list of eligible entrées click here)

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What does it cost to join?

Nothing. It's completely free to become a My Wei Rewards member (and there are no fees later).

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How many points do I get per meal?

For every dollar spent on eligible purchases at participating Pei Wei locations, you'll earn 10 points. For example, if you spend $40 on eligible purchases, you will get 400 points towards your next Free Entrée Reward.

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When will I see points in my account?

It may take up to an hour to see your points posted to your account.

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How do I check my point balance?

You can check your points balance online by signing into your app.

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Do I earn points on gift card purchases?

No, gift card purchases are not eligible for earning My Wei Rewards points. But, if the lucky recipient of the gift card is a My Wei Rewards member, they can earn points when they use it!

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What do I earn points on?

You’ll get 10 points for every dollar spent on eligible menu items at participating Pei Wei locations.

Points can be earned on purchases of food and non-alcoholic beverage items.

Points cannot be earned on purchases at airport locations.

Points cannot be earned on the purchase of Pei Wei gift cards, alcohol, taxes or surcharges, rewards, comps and promos.

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Do I earn points on orders placed through third party ordering or delivery services?

Unfortunately, No. Any delivery order placed through any site other than PeiWei.com is not eligible for points. Delivery services are also not eligible to earn points for delivering food to guests.

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Do I earn points on to-go orders?

Yes! Order through the app and you'll earn points with every order. If ordering by phone or online, let the cashier know you’re a My Wei Rewards member and have them scan your QR code or give them your phone number. You will then earn points on eligible items.

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When do points expire?

Points expire when a My Wei Rewards account has no activity within a 6-month period. In case of membership termination, member points and earned rewards will be forfeited.

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Do I earn points on alcohol purchases?

Unfortunately, no.

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Rewards

How do I earn rewards?

Order through the app or online when you create and sign into your account and earn points with every order! In restaurant, let the cashier know that you are a member and scan your QR code or give the cashier your phone number to earn 10 points per dollar spent on eligible purchases. How easy is that?

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How do I redeem my rewards?

Once you've reached 1,000 points, your Free Entrée Reward will automatically load into your Pei Wei Online Ordering app. If you're in restaurant, let your cashier know you're a My Wei Rewards member and present your reward from your mobile phone!

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Can I use more than one reward at a time?

You may only redeem one reward per purchase. You may not redeem more than one reward in a 2-hour period.

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Can rewards be used with other offers?

Unfortunately not.

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What can I redeem my reward on?

Good question! Use your free entrée reward for any of the following eligible menu items:

  • Rice Bowls
  • Noodle Bowls
  • Salad Bowls
  • Gluten Free Entrées
  • Limited Time Offerings

For more details, check out our Terms and Conditions.

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Can I redeem a reward through an online order?

Absolutely. When ordering online while signed into your account, you'll see a list of rewards that you've earned. You can apply them during the ordering process.

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When do rewards expire?

A Free Entrée Reward expires 45 days after it has been earned.

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Can my rewards be used at P.F. Chang's?

No. If you'd like to start earning rewards at P.F. Chang's, we recommend signing up for P.F. Chang's Preferred at pfchangs.com.

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What is the Birthday Reward and when do I receive it?

To celebrate your birthday, enjoy a free Small Plate. Eligible Small Plates include Crab Wontons (2 piece), Traditional Edamame (small), Vegetable Spring Rolls (1 piece), Pork Egg Roll (1 piece) or Vietnamese Chicken Salad Roll (1 piece). Your Birthday Reward will automatically load to your account seven (7) days before your day of birth, and will automatically redeem when you order an eligible soft drink or Small Plate during your birthday month.

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When do my Birthday Rewards expire?

Your Birthday Rewards are valid 14 days from the date you received your reward.

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Do I receive a bonus or reward for joining?

When you download the app and sign up for My Wei Rewards, you'll get a free entrée with purchase of a large drink.* 

*Offer valid for one free entrée with purchase of a large drink at participating locations in the contiguous United States, excluding airport and college campus locations. Valid entrées include: Small/Regular Rice Bowls, Noodle Bowls and Salad Bowls. Extra protein an additional $1.99. Fried rice, noodles or quinoa $.99 extra. Offer must be presented and relinquished upon redemption. Offer has no cash value and is not valid with third-party takeout services. If you would like to redeem an offer for an online order, please select the 'Pay At Restaurant' option when ordering and present your offer when picking up your order. Offer may not be combined with any other discount or offer. Offer void if altered, duplicated, reproduced, sold, purchased, brokered or bartered. Not valid at P.F. Chang’s. Valid at participating locations in the contiguous United States, except airport locations, college campus locations. Void where prohibited.

As of August 1, 2016, the 500 Bonus Points registration incentive is no longer in effect.

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Other Questions

What do I do if I forget to tell my server I'm a My Wei Rewards member?

If you forget, don't worry! Your receipt will print with a barcode on it. Simply open the app, tap the 'earn' button, then scan your barcode to earn points. If you have any questions, please email guest.services@peiwei.com for assistance.

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Can my family use my points?

Your My Wei Rewards membership is exclusive to you and non-transferable. But, family members can still earn points by signing up for their own account for their purchases.

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Why do I have to give you my phone number?

Your phone number is a convenient way to identify your membership. You'll use it to earn points when ordering. If you have your phone on you, open the app and have the cashier scan your QR code to earn points!

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