Frequently Asked Questions - Catering - Pei Wei Asian Kitchen



FREQUENTLY ASKED QUESTIONS - CATERING

Which locations are providing the new catering menu and delivery?

All Pei Wei locations now offer our new catering menu and delivery.

What services does Pei Wei Catering offer?

We offer Pick up and Delivery.

What is your Delivery fee?

Our delivery fee varies by location and distance.

Does the delivery fee go to the driver?

No, the delivery fee is not distributed to our drivers.

What size events does Pei Wei cater for?

From just 5 to hundreds- let us know what your needs are, and we will do our best to accommodate. Currently we have no maximum order size but larger orders may require additional lead time.

Does Pei Wei offer Full Service Catering?

While we’re not able to send staff to stay and serve our catering options come ready to serve and our team sets up everything. You can also purchase our warming kits and keep food hot for up to two hours.

How do I place a Catering order?

You can place a catering order at www.peiwei.com/catering or call our Catering specialist at 1(866) 4PW-CATR Monday through Sunday 7 am – 7 pm MNT

How much notice do you need for a Catering order?

We appreciate 24 hours’ notice and you can book as far as two weeks prior. If you have a last-minute need we will do our best to accommodate you, but keep in mind that everything is dependent on availability of our hard- working team and made from scratch food, and the volume of orders that may already be in our queue.

Is set up included on Delivery?

No, at this time we only provide delivery.

Do catering orders include paper supplies?

Yes, we include plates, napkins and serving and eating utensils with every order upon request.

Does Pei Wei accept checks?

At this time, we do not accept checks- check back periodically for updates. If you are a school and require a billing please submit a Inquiry form and we will do our best to accommodate you.

Can I pay in advance?

Yes, you can. IN fact, a pre-payment is required for all n line orders, and we accept pre-payment for all orders placed through 1(866).4PW-CATR.

Can I set up a House Account, PO Number or be be invoiced for catering orders?

Not yet. We’re working on getting a system in place soon- stay tuned.

If I have questions about an order I placed who can I contact?

You can call our specialist at 1(866).4PW- CATR – Mon- Sun 7am – 7 pm MNT, or the location nearest you.

What is your cancellation policy?

This policy is valid for online, email and phone catering orders. An event and/or order may be cancelled with no charges up to seven (7) full business days prior to the event. Cancellation of services made less than (1) full business day of the event will be charged 100% of the contract. Please contact the restaurant directly to discuss your order.

Can my organization place a tax-exempt catering order?

Tax exempt ordering is not available for on line orders, but you can call the location nearest you to assist you or submit an Inquiry form.

Where can I find a catering menu?

Head to peiwei.com/catering or the location page for a printable menu.

How do I request a quote?

You can call our specialist at 1(866).4PW- CATR – Mon- Sun 7am – 7 pm MNT or you can submit an inquiry form on line under location details.

I have vegetarians coming to my event. What are my food options?

Pei Wei has delicious options- hand tossed vegetable medley with choice of sauce, veggie spring rolls, chopped Asian salad or several wok dishes just request veggie sonly. If your ordering one of our Catering Bars/Bundles- we suggest adding a side or two of wok style veggies.

Where can I find nutritional and allergen information?

You can grab that right off our website, just click on Nutrition.

Does Pei Wei have gluten free options?

Yes- we do- see our nutrition information or a quick list includes Pei Wei original Chicken, Shrimp or Veggie. Asian chopped Salad, No battered Sweet & Sour Chicken. Shrimp or Veggie or Edamame.